Jabatan Perdana Menteri

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Pusat Mediasi COVID-19

The Pusat Mediasi COVID-19 (PMC-19) is established by the Government to assist public in resolving their dispute in respect of any inability to perform contractual obligation arising from any of the categories of contracts specified in the Schedule [Section 7] of the Temporary Measures For Reducing The Impact of Coronavirus Disease 2019 (COVID-19) 2020 [Act 829] due to the measures prescribed, made or taken under the Prevention and Control of Infectious Diseases Act 1988 to control or prevent the spread of COVID-19. The dispute sum for the mediation process under PMC-19 should not exceed RM500,000.00.

Latest Information

Temporary Measures for Reducing the Impact of Coronavirus Disease 2019 (Covid-19) Act 2020

Temporary Measures for Reducing the Impact of Coronavirus Disease 2019 (Covid 19) (Amendment of Schedule) Order 2020

Temporary Measures for Reducing the Impact of Coronavirus Disease 2019 (Covid 19) (Extension of Operation) Order 2020

Temporary Measures for Reducing the Impact of Coronavirus Disease 2019 (Covid 19) (Extension of Operation) Order 2021

Temporary Measures for Reducing the Impact of Coronavirus Disease 2019 (Covid 19) (Extension of Operation)(No. 2) Order 2020

Temporary Measures for Reducing the Impact of Coronavirus Disease 2019 (Covid-19) (Extension Of Operation) (No. 4) Order 2021

Temporary Measures for Reducing the Impact of Coronavirus Disease 2019 (Covid-19) (Amendment) Act 2022

Mediation Rules of Pusat Mediasi Covid-19 (PMC-19 Rules)

Dispute Contract Category

Disputes that are eligible for consideration:

All Types of Contract Disputes

PMC-19 Application

Download the Agreement to Mediate Form

Agreement to Mediate Form

User Manual

User Manual

PMC-19 Registration and Mediation Services

PMC-19 Registration

Frequently Asked Question

  1. What is PMC-19?
  2. Pusat Mediasi COVID-19 (PMC-19) was established by the Government of Malaysia to assist public and business entities in resolving their dispute in respect of any inability to perform contractual obligation due to the measures taken by the Government to control or prevent the spread of COVID-19.

    All types of commercial contracts affected by the implementation of the MCO to curb the spread of COVID-19 can be referred to PMC-19. The dispute sum for the mediation process under PMC-19 should not exceed RM500,000.00.

  3. How to contact PMC-19?
  4. PMC-19 can be contacted via email (pertanyaan@pmc19.gov.my) or office number: 03–8872 7070.

  5. How long does it take to process mediation applications at PMC-19?
  6. The application for mediation will take fourteen (14) days from the date upon receiving complete documents for processing.

  1. What is mediation?
  2. Mediation is an alternative method of dispute resolution recognized by Malaysian Law under the Mediation Act 2012 [Act 749]. Mediation makes it easier and more affordable for parties to resolve their disputes quickly and effectively without going through litigation process.

  3. How does a mediation process take place?
  4. Mediation is a voluntary negotiation process facilitated by a third party known as a Mediator. When the disputing parties reach an agreement, the parties shall enter into a Settlement Agreement. The Settlement Agreement must be in writing, signed and shall be binding on the parties.

  5. What is the role of a mediator in a mediation process?
  6. Mediator in a mediation process is a facilitator that assist parties in negotiating and achieving an amicable solution for their dispute. The Mediator will remain independent, unbiased, neutral and does not favour any parties involved in the mediation process.

  7. What are the advantages of a mediation process?
    • A mediation process is a platform where parties resolve their dispute within a short period of time without involving any litigation process.
    • It can be done with the assistance of a mediators who is a neutral party.
    • Mediation provides ‘win-win situation’ mechanism for both parties.

  8. Which act governs Mediation in Malaysia?
  9. Mediation in Malaysia is governed under the Mediation Act 2012 [Act 749].

  10. Is mediation under PMC-19 subject to the Mediation Act 2012?
  11. No, it is subject to the provisions under the Temporary Measures to Reduce the Effects of Coronavirus Disease 2019 (COVID-19) 2020 [Act 829].

  1. What are the requirements to apply for the mediation services under PMC-19?
  2. Requirements to apply for mediation services under PMC-19 are as follows:

    • dispute is caused by the failure of any party to perform contractual obligations due to the measures taken by the Government to curb the spread of the COVID-19 pandemic;
    • both disputing parties must agree to the mediation process under PMC-19;
    • the dispute sum must not exceed RM500,000.00;
    • not a bankrupt person or wound up company; and
    • dispute occured within Malaysian region (domestic).

  3. Is the application for mediation services involving more than two parties allowed at PMC-19?
  4. The mediation process under PMC-19 only allows for disputes between two parties only.

  5. Can bankrupts or wound up companies apply for mediation process under PMC-19?
  6. Bankrupts or wound up companies may apply for mediation services under PMC-19. However, they need to obtain an approval from the Director of the Department of Insolvency.

  7. How to apply for mediation services under PMC-19?
  8. Application for mediation services under PMC-19 can be done online via www.pmc19.gov.my.

  9. Where is the location/venue for mediation session under PMC-19?
  10. The location of mediation session will be determined by the mediator but if the mediator is unable to provide a venue for mediation session, the location will be determined by PMC-19.

  11. Can mediation session under PMC-19 be conducted virtually?
  12. Mediation session under PMC-19 is conducted physically. However, mediation session can also be conducted virtually if there is necessity.

  13. What are the application criteria?
  14. The application must fulfil the following criteria:

    • successfully pass the COVID-19 Related Assessment;
    • submit complete and accurate information; and
    • submit the Agreement to Mediate Form signed by both parties.

  15. Can mediation be carried out if there is a disagreement from one party?
  16. No, mediation requires consent from both parties.

  17. What is the duration of a mediation process?
  18. The duration of one mediation session is four (4) hours. However, it may be extended based on the value of dispute.

  1. Are applicants allowed to appeal for unsuccessful mediation applications?
  2. Applications appeal for mediation services via PMC-19 can be submitted via www.pmc19.gov.my.

  3. How is the appeal process implemented by PMC-19?
  4. Applicants need to submit an appeal through the PMC-19 system. Decision on appeal will be notified via e-mail within 21 days from the date of receiving complete document.

  1. Are there any rules or guidelines regulating the mediation process at PMC-19?
  2. The rules governing the mediation process under the PMC-19 are PMC-19 Mediation Rules.

  3. If the disputed parties have a dispute value of more than RM500,000.00 (except construction contracts), what is the avenue available to them?
  4. Parties may refer the dispute to the relevant Mediation Service Providers such as Malaysian Mediation Centre (MMC), Asian International Arbitration Centre (AIAC) or any other private mediators.

  5. What happens if a person breaches the terms of a Settlement Agreement?
  6. In the event of a breach of a settlement agreement, the affected party may bring the matter to court for non-compliance to the Settlement Agreement.

  7. Can mediation under PMC-19 still take place after an action has been taken in court?
  8. Mediation under PMC-19 is not required if an action has been taken in court or a dispute has been resolved.


These listed law firms are involved with the Mediate First Pledge under PMC-19 to assist disputing parties to find a way to resolve matters without having to go to court, if possible. These law Firms with their contact details and contact persons named below are available to guide you on what mediation is, what you require to prepare for mediation and strategies for a successful mediation. Please note that reasonable charges are applicable and you are to discuss this prior to confirming your appointment of the relevant law firm.


Contact Us

Any questions or further information, please contact us at:

Pusat Mediasi Covid-19
Aras 4, Bangunan Setia Perdana 3
Kompleks Setia Perdana
Pusat Pentadbiran Kerajaan Persekutuan
+603 8872 7070
Facebook PMC-19
Pusat Mediasi COVID-19